Track Your Order

Every CustomFolk order is made to order and ships with tracking. Here is where to find yours.

1. Check your shipping email

When your parcel is dispatched we email you a tracking number and a link to the carrier. This is a separate email from your order confirmation, and tracking can take 1–2 business days to appear after dispatch.

2. Log in to your account

Your account shows all your orders, their current status and their tracking in one place.

Go to your account

3. Allow for production time

Tracking only starts after your item has been produced. Production takes 2–7 business days depending on the product, and delivery takes 3–15 business days depending on your destination — the full tables are in our Shipping & Delivery policy.

4. Still no movement?

If tracking has not updated for 7 days, email hello@customfolk.com with your order number and we will check with the carrier.

If your parcel arrived damaged or the item is not what you ordered, see our Replacement & Refund policy or contact us.