Shipping policy
Shipping policy
1. Where your order is produced
Every item is made especially for you after you place your order — just like a standard print-on-demand service. Because each product is created only after your order is placed, please allow a little extra time for production and delivery.
2. Shipping rates
Shipping is calculated at checkout. Our current rates are:
| Destination | Method | Price |
|---|---|---|
| Germany | Standard | €5.99 |
| Germany | Express | €9.99 |
| European Union | Standard International | €13.99 |
| Other destinations (see section 6) | Standard International | €19.99 |
Prices are shown in EUR for customers in Germany and the European Union. For all other destinations, prices are converted to the currency shown at checkout.
3. Processing time
Because each item is produced for you, we need time to make it before it ships. Production time depends on the product:
| Product | Production time (business days) |
|---|---|
| T-shirts, shirts | 2–3 |
| Sweatshirts, hoodies, sweaters | 3–5 |
| Pajamas, pajama sets, onesies | 3–5 |
| Mugs | 2–4 |
| Ornaments (acrylic, wood, ceramic) and suncatchers | 3–5 |
| Garden flags | 3–5 |
| Doormats | 5–7 |
| Hawaiian shirts, apparel with all-over print | 5–7 |
Orders are not produced or dispatched on weekends or on public holidays.
4. Delivery time
After dispatch, estimated delivery is:
| Destination | Standard | Express |
|---|---|---|
| Germany | 3–7 business days | 2–4 business days |
| European Union | 3–10 business days | not available |
| Rest of the world | 10–15 business days | not available |
For some product types (for example all-over-print apparel, doormats and garden flags), delivery can take up to 15 business days.
All delivery times are estimates, not guaranteed dates. Delivery can take longer during holidays, sales periods, or while your parcel is in customs clearance.
5. Tracking
Every order includes a tracking number. We send it by email when your parcel is dispatched. Please note that tracking information can take 1–2 business days to appear after dispatch.
6. Where we deliver
We currently deliver to these countries:
Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States.
If your country is not listed, we cannot currently accept your order.
7. Customs, duties and taxes
Orders shipped outside our production country may be subject to import duties and taxes charged by your local customs authority. We will provide more details on request — please email us at hello@customfolk.com before ordering if you need clarification.
8. Missing, delayed or damaged parcels
If your tracking has not updated for 7 days, or if your parcel arrives damaged, email us at hello@customfolk.com with your order number and we will look into it with the carrier.
Contact: CustomFolk — Los Angeles, CA, United States — hello@customfolk.com